Terms & Policies
Last updated: 17/10/2025
Welcome to Bloom Bar Studio. By using our website or purchasing from us, you agree to the following Terms and Policies. Please read them carefully before placing an order.
1. Terms and Conditions
General Information
Bloom Bar Studio is a Bendigo-based florist offering handcrafted floral designs, vase arrangements, hampers and gifts. Throughout this site, the terms “we”, “us” and “our” refer to Bloom Bar Studio.
By using our website or purchasing from us, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any additional policies listed on our site.
Products and Availability
All of our floral designs are crafted using the freshest seasonal blooms available.
As flowers are natural products, slight variations in colour, shape or size may occur.
If a particular flower or product is unavailable, we will substitute it with an item of equal or greater value while maintaining the overall look and style of your arrangement.
Pricing and Payment
All prices are listed in Australian Dollars (AUD) and include GST.
Full payment is required at the time of ordering. We accept major credit cards and other payment methods displayed at checkout.
Prices are subject to change without notice.
Delivery and Collection
We offer local delivery throughout Bendigo and surrounding areas.
Delivery fees and timeframes are shown at checkout and may vary by location.
If no one is available to receive the delivery, the flowers may be left in a safe, shaded location, or a redelivery fee may apply.
Click-and-collect orders can be picked up during our business hours once confirmed.
Refunds, Replacements and Cancellations
We take great care to ensure every order is made to the highest standard.
If you are not satisfied with your flowers, please contact us within 24 hours of delivery with photos so we can assess the issue.
Refunds or replacements will be offered at our discretion for damaged, faulty or incorrect products.
Cancellations must be made at least 24 hours before the scheduled delivery time. Once flowers have been prepared or dispatched, cancellations cannot be accepted.
Gift Hampers and Add-Ons
All non-floral items (such as candles, chocolates, wine, etc.) are subject to availability.
You must be over 18 years of age to purchase any product containing alcohol.
Intellectual Property
All content on this website, including text, images, designs and logos, is the property of Bloom Bar Studio.
No material may be copied, reproduced, or used without prior written consent.
Limitation of Liability
While we take every care to ensure accuracy, we are not responsible for errors in product descriptions, pricing, or delivery delays beyond our control.
To the fullest extent permitted by law, Bloom Bar Studio shall not be liable for any loss, damage or injury arising from the use of our website or services.
Changes to These Terms
Bloom Bar Studio reserves the right to update or modify these Terms and Conditions at any time without prior notice. The latest version will always be available on this page.
2. Privacy Policy
Information We Collect
We may collect the following information when you interact with us:
• Your name, contact details and delivery address
• Payment and billing information (processed securely through third-party payment providers)
• Email address and phone number
• Messages or notes provided with your order
• Any other information you choose to share with us
When you visit our website, we may also automatically collect data about your device, such as your IP address, browser type and usage activity, through cookies and similar technologies.
How We Use Your Information
We use your personal information to:
• Process and deliver your floral orders
• Communicate with you about your purchases or enquiries
• Improve our products, services and website experience
• Send occasional updates or promotional offers (only if you’ve opted in)
• Comply with legal obligations
We do not sell, rent or share your information with third parties for marketing purposes.
Payment Security
All online payments are processed securely through trusted payment gateways.
We do not store or have access to your full credit card details.
Delivery Partners and Service Providers
We may share limited information (such as your name, address and contact number) with delivery couriers or trusted service providers solely for the purpose of completing your order.
Cookies
Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site.
You can choose to disable cookies in your browser settings, but this may affect some website functions.
Marketing and Communications
If you subscribe to our mailing list, you may receive occasional updates or promotions from Bloom Bar Studio.
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails.
Access and Correction
You have the right to access, update or request deletion of your personal information.
To do so, please contact us using the details below.
Data Protection
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access through secure systems and internal practices.
Changes to This Policy
Bloom Bar Studio may update this Privacy Policy from time to time.
Any changes will be posted on this page, with the updated date shown at the top.
3. Returns, Refunds & Replacements
Fresh Flower Orders
If you are not completely satisfied with your floral arrangement, please contact us within 24 hours of delivery.
We may request a photo of the flowers so we can assess the issue and determine the best solution.
Where appropriate, we may:
• Offer a replacement arrangement, or
• Provide a store credit or refund (at our discretion).
Refunds or replacements will only be considered if the product is damaged, faulty, or significantly different from what was ordered.
Change of Mind
As our floral designs are made to order, we’re unable to offer refunds for change of mind once your order has been prepared or dispatched.
If you wish to cancel an order, please contact us as soon as possible — cancellations made with more than 24 hours’ notice may be eligible for a full refund.
Gift Hampers and Non-Floral Items
If a non-floral item (such as a candle, chocolate or gift product) arrives damaged or faulty, please contact us within 48 hours of delivery with photos.
We will arrange a replacement or refund as appropriate.
Delivery Issues
If we are provided with incorrect or incomplete delivery details, or if no one is available to receive the order and it cannot be left safely, a redelivery fee may apply.
Please double-check recipient details at checkout to ensure a smooth delivery.
Refund Method
Approved refunds will be processed via the original payment method.
Please allow a few business days for the refund to appear in your account, depending on your bank or payment provider.
Contact Us
If you have any questions or concerns regarding our Terms & Policies, please contact us:
📧 infobloombarstudio@gmail.com
📞 0460 831 824
📍 3 Sternberg St, Kennington, Victoria, Australia